Help with Project Proof.
Project Proof is designed to work offline and without an account. The checks below solve the most common issues.
Purchases, restore and cancellation
- Open the paywall and choose Restore Purchases to ask Apple to re-check verified transactions.
- Subscriptions are managed in iPhone Settings under your Apple Account subscriptions.
- For a refund or billing problem, use Apple’s Report a Problem service. Project Proof cannot see or change Apple payment details.
Photos, voice notes and Reels
Photo and microphone access is optional. Check iOS Settings if access was previously declined. Only selected media is copied into Project Proof. A Reel can be shared or saved to Photos only after you choose the system action.
Notifications and widgets
Notifications can be declined, paused or changed in iOS Settings. If a widget is stale, remove and re-add it, then open Project Proof once so it can refresh the local widget payload.
Export or delete local data
Open Settings inside the app. Export creates a local copy for you to save. Delete local data removes the saved state, Proof entries, local media, exports and cached Reels from Project Proof. App Store purchase records remain with Apple.
Contact
If the checks above do not resolve the issue, email dnncha@gmail.com with the device model, iOS version and a description of the problem. Please do not include your private goals, reflections, photos, voice notes or other sensitive content in support email.